Trouble Shooting

Cityscope is a complex and powerful tool, but sometimes it may have technical issues. In order to provide you with the highest level of service, it's important for you to let us know as soon as you find an issue so we can correct it.

Where to Turn for Help

The Knowledge base is the best place to begin your search, as it's possible that your answer can be resolved by reviewing one of our articles or videos.

Chatting With Support

Your Customer Support is available through a chat at the top right of every page.

This chat will be able to field some initial concerns automatically or will connect you with either the Customer Success team or Engineering team depending on the nature of your problem. We will do our best to respond swiftly during normal business hours.

Creating Tickets

If you have any technical support needs you are welcome to visit the ticket page at Ticket.Vianova.io, which will route issues directly to our technical service team. These prompts are also available through the chatbot.